I can't sign in / find my page

“It says the page doesn’t exist”

You’re probably typing the slug wrong or visiting a different URL.

• Slugs are written in lowercase, but capitals work too — /Smiths and /smiths both find the same family.
• Slugs are one word with maybe hyphens. No spaces, no periods.
• The full URL is ts.onsnowlive.com/<slug>. Not ts.onsnowlive.com/family/<slug>.

If you can’t remember the slug:

• The invite link doesn’t contain the slug — the slug is the name your family chose when claiming the page. Ask whoever set it up, or a coach can look it up for you.
• Go to ts.onsnowlive.com/me and type the slug into the picker form.
• Ask your coach. They can look it up in the admin panel.

”I don’t know my family slug”

Three ways:

1. Invite email — the link your coach sent you in the first invite.
2. Coach — text or message them; they have it.
3. The /me picker — ts.onsnowlive.com/me shows a form where you can try entering it.

”My phone keeps showing me the login screen for /coach”

That’s the coach sign-in page, for coaches and admins only. You don’t need an account to view your family page — just go to the family URL directly.

If you’re a parent who’s also a coach, you want both:

• ts.onsnowlive.com/<your-slug> for your family page (no sign-in).
• ts.onsnowlive.com/coach for the coach tool (magic-link email).

”Add to Home Screen on my iPhone didn’t work”

You must use Safari (not Chrome) on iPhone. Chrome iOS’s “Add to Home Screen” creates a Chrome shortcut, not a real PWA.

See Add to home screen for the full walk-through.

”I added to home screen and now the icon takes me to the login page”

You may have visited /coach (the coach app) by accident when you added it. To fix:

1. Long-press the icon → Remove App.
2. Open ts.onsnowlive.com/<your-slug> in Safari again.
3. Share → Add to Home Screen.

”I get notifications for events that aren’t my kid’s”

Almost certainly not — the system filters by athlete group membership. Double-check the event in question:

• Is your kid in the event’s group? (Tap the event card; look at the athlete pills below.)
• The notification might be for an event that has multiple groups attached, one of which your kid is in.
• Categories (Academy, Part-time and so on) do not hide events. If a session is aimed at a different group, you’ll still see the card — with a note saying who it’s for. See Who a session is for.

If you’re sure you’re getting irrelevant notifications, ping your coach and we can audit the family/group relationships.

Still stuck

See Contact your coach.